INFORMATION YOU PROVIDE
We collect information from you when you choose to share it with us. This may include when you use our Services, search for a distributor or installer, create an online account with us, register a product with us, provide information to one of our sales coordinators or distributors, speak with one of our representatives by phone, sign up for newsletters or our email list, participate in a survey or promotion, request information from us, or otherwise contact us. The information we collect from you may include, but is not limited to:
Contact information, including your name, address, email address, telephone, or mobile number;
Employer-related information, such as your title and the company’s name, address, and phone number;
Credit or debit card number or other financial information;
Geolocation of any computer, mobile device, or other electronic device used to access a Site, App or product;
Information regarding the products or equipment purchased;
Information regarding your usage of, and performance of, our products, equipment and Apps; and
Charges you incur and other information relating to your transactions.
INFORMATION COLLECTED FROM THIRD PARTIES OR OTHER SOURCES
We may obtain personal or other information about you from third parties or other sources, and combine this information with the information we collect from and about you through the Services. Such information may include, but is not limited to:
Information, including geolocation information, collected through one of our mobile applications;
Information obtained through communications that you make through a third party, such as through our network of independent retailers and/or dealers;
Information obtained through transactions you complete with us or our retailers, including charges you incur;
Information about your credit history or other publicly available information about you from consumer reporting agencies; and
Any other information obtained through companies that have business relationships with us, such as our licensees, affiliates, and business partners.
We may also obtain information about you from other online sources, including when you connect with NextGen through its official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages. This information may include, but is not limited to, name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you through the Services.
INFORMATION AUTOMATICALLY COLLECTED
For example, we may automatically collect certain information from you, including but not limited to your browser type, device type, operating system, software version, Internet Protocol (“IP”) address, geolocation, phone model, phone operating system, and the domain name from which you accessed the Services. We also may collect information about your use of a Site or App, including the date and time you visit the Site or App, the areas or pages of the Site or App that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return to the Site or App, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites that you may visit.
We may also use third party cookies and other technologies to support our Services, provide services on our behalf, facilitate business transactions on our behalf, or provide relevant advertising to you. Some of these third parties may use technology such as cookies, web beacons, pixel tags, log files, or Flash cookies on our Sites or Apps, which may send some of the above-referenced information to those third parties.
COMBINATION OF INFORMATION
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, Apps and other services, as well as information collected from other online sources or from third party sources to help us tailor our communications to you and to improve our Services.
NextGen may use the information we collect from and about you for any of the following purposes:
To validate, confirm, verify, and track your account, products or services (including to process payment card transactions, or to contact you about your account, products or services);
To enhance your online experience, including as a way to recognize you and welcome you to a Site or App, make the account usage and purchasing process faster and smoother and provide you with customized Site or App content, targeted offers, and advertising on Sites, Apps (including geo-targeted advertising), or via email, telephone, text message, or by mail;
To recognize your online activities over time and across different websites and devices;
To contact you with information, newsletters, promotional materials and contests from NextGen or on behalf of our distributors, service providers and affiliates;
We may also share user information with our business partners and service providers to offer products or services which we believe may be valuable or useful to our visitors. They may use a pixel tag or other similar technology to collect anonymous information about your visits to Sites, and they may use that information to target advertisements for our products and Services.
To use your data in an aggregated non-specific format for analytical and demographic purposes;
To review the usage and operations of our Sites, Apps and other Services, and improve our content, products, and services;
To protect the security or integrity of the Sites, Apps, and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and
As otherwise described to you at the point of data collection.
NextGen may disclose the personal information we collect from and about you in the following ways:
With our affiliated companies, retailers and dealers, including subsidiaries of such companies;
With our third party service providers that provide business, professional or technical support functions for us;
With our agents, licensees, and other companies that assist us in providing a product or service to you, including, but not limited to, making your purchase and installation; providing you with customer assistance; processing and/or confirming your transactions; providing you with the services you requested; assessing creditworthiness; billing and collecting any amounts owed in connection with your account or products or services purchased; or recovering any monies due, such as through debt collection agencies;
With our select licensees, affiliates, distributors and business partners that we believe may have offers of interest to you, including for their own marketing purposes;
We may also engage one or more third-party service providers to serve online advertisements on our behalf.
To respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
As otherwise described to you at the point of collection.
NextGen may also share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.
LINKS TO OTHER WEBSITES
THIRD PARTY SERVICE PROVIDER
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site and App visitors. While we make every reasonable effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
Your personal information may be stored on servers in the United States and is subject to the laws of the United States, where the data protection and other laws may differ from those of other countries. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.
YOUR OPTIONS AND ACCESS TO YOUR PERSONAL INFORMATION
We provide our customers with the opportunity to opt-out of having their information used for purposes not directly related to purchase, processing, registration or ongoing services. To “opt out” of receiving future e-mail marketing messages from CGI, you can click on the “unsubscribe” link at the bottom of an e-mail marketing message or contact us as provided below under “Contact Us”. Please allow 10 business days for your request to take effect.
If you don’t want us to process your data anymore or if you would like to access, correct, amend or delete any personal information we have about you, please contact us at firstname.lastname@example.org or send us mail to: 1776 Mentor Avenue, Suite 400E, Cincinnati, Ohio 45212.